Occasionally when attempting to print a sticker via an event, the P-Touch software will display a message indicating that a different printer cartridge size is needed although the sticker in question has been designed for the cartridge that is presently in the printer.  For example, the user is attempting to print a 3/4" sticker via an event to the P-Touch printer.  The printer responds with a message indicating that the user should insert the 1" cartridge before it will print successfully.  This situation can often be corrected by adding a new Label Format to your P-Touch.

First, close the IndySoft software.  Next, go to your computers Windows Printer settings.  This is most often found by going to Start > Settings > Printers.  The Printers window will now open.  Highlight the P-Touch printer in the list, right click, and select Printing Preferences.  Note:  Depending on the exact printer model, you may need to select Properties or something similar instead of Printing Preferences.  Next, select the Label Format tab.  Enter a name for the new format in the Label Format field.  Use the most descriptive name possible.  For example, if you are trying to print a 3/4 inch sticker that is 2 inches long, you might want to name the format 3/4 x 2.  Next, select the correct width from the Width drop down.  In this example, you would select 3/4".  The x1, x2, x3, x4 radio buttons should be set to x1.  Next, enter the correct length for the sticker.  In this example, enter 2.0.  Now, click the Save button.  Click the Apply button.  Click the drop down beside the Label Format field and ensure that the newly created format is in the list.  If not in the list, you can try the above once more.  If it still doesnt show in the list, you will most likely need to reinstall the P-Touch printer drivers.  Next, Click OK to close the Printing Preferences.

Now you will need to apply the new label format to the sticker template.  Open Gage InSite.  Open PrintBuilder.  Select Stickers from the template type list.  Highlight the sticker in question and click the View Report icon.  PrintBuilder will now open into the Custom Report Design environment.  Click the Design tab.  Go to File > Page Setup.  On the Printer tab, select your P-Touch printer from the drop down.  Next, click the Paper Size tab.  Select the newly created Label Format, 3/4 x 2 in our example, from the Paper Size drop down.  Click OK.  Next, save the template changes by going to File > Save.  Close the design environment.  Close PrintBuilder.

Attempt to create a sticker via an event.